Patients and Guests
" Your rights are the foundation of safe, respectful, and informed care. We are committed to supporting you in every decision and ensuring your voice is heard" .
Patient’s Rights
MGA KARAPATAN NG PASYENTE
We encourage you to speak openly with your health care provider, take part in your treatment choices, and protect your own safety by being well informed and involved in your care. As a patient at Bicol Medical Center, you have the following rights:
(Hinihikayat namin kayong maging bukas sa pakikipag-usap sa inyong health care provider, makibahagi sa inyong mapipiling paggamot, at maprotektahan ang inyong kaligtasan sa pamamagitan ng pagiging mao/am at nakikisangkot sa inyong kalusugan. Bilang pasyente ng Pines City Doctors’ Hospital, ikaw ay may karapatang:)
1. You have the right to receive considerate, respectful and compassionate health care in a safe setting regardless of your age, sex, gender, religion, ethnicity, political affiliation, disability or capacity to pay free from all forms of abuse, neglect, or ill treatment.
(May karapatan kong tumanggap ng mapagsaalang-alang, magalang at matulunging health care sa ligtas na Iugar anuman ang iyong edad, sex, kasarian, relihiyon, etnisidad, kasapiang politikal, kapansanan, o kakayahang makapagbayad, na malaya sa lahat ng anyo ng pang-aabuso, kapabayaan, o maling pagggagamot.)
2. You have the right to be assigned to a competent doctor/resident physician and be told of the names of all health care team members who are qualified to provide diagnosis, treatment and medical advice. Likewise, you have the right to know your hospital and physician fees, and receive information about the possibility of financial assistance.
(May karapatan kong mabigyan ng mahusay na doctor at maipaalam ang mga pangalan ng lahat ng kasapi ng health care team na kwalipikadong susuri, gagamot, at magbibigay ng payong medikal. Gayundin, mayroon kong karapatang malaman ang iyong bayarin sa ospital at doktor, at makatanggap ng impormasyon hinggil sa posibilidad na tulong pinansyal.)
3. You have the right to notify a family member or person of your choice and your chosen doctor of your admission to the hospital.
(May karapatan kong ipaalam sa miyembro ng iyong pamilya o sa sinuman at sa iyong napiling doktor ang iyong admisyon sa ospital.)
4. You have the right to have someone remain with you during your hospital stay unless it compromises your or others’ rights, safety or health.
(May karapatan kong magkaroon ng kasama sa iyong pananatili habang nasa ospital maliban kung nakokompromiso nito ang karapatan, kaligtasan, o kalusugan mo o ng iba.)
5. You have the right to exercise your spiritual and cultural beliefs within the capacity and rules of the hospital/medical center.
(May karapatan kong isagawa ang iyong espiritwal at kultural na paniniwala na umaayon sa kakayahan at mga tuntunin ng ospital.)
6. You have the right to be informed and give consent before any non-emergency procedure or research/experiment or to refuse such.
(May karapatan kong malaman at makapagbigay ng pahintulot bago ang anumang prosidyur o pamamaraan na di-emergency o pagsasaliksik/ eksperimento o tanggihan ang naturan.)
7. You have the right to privacy and confidentiality of your medical records according to laws, as well as in care discussions, examinations, and treatments and the right to see or get a copy of your medical records except those records restricted by law.
(May karapatan ka sa pagiging pribado at kumpidensyal ng iyong ulat medikal alinsunod sa batas gayundin sa mga diskusyon sa pangangalaga, eksaminasyon at paggagamot, at ang karapatang makita o mabigyan ng kopya ng ulat medikal maliban kung ang natukoy na ulat ay di-pinahihintulutan ng batas.)
8. You may request for an escort during physical examinations.
(Maaari kong humiling ng kasama habang isinasagawa ang pisikal na eksaminasyon.)
9. You have the right to be represented by someone (assignee) to decide on your behalf when the circumstances warrant.
(May karapatan kang katawanin ng iba upang magpasiya para sa iyo kung hihingiin ng pagkakataon.)
10. You have the right to ask about and be informed of the complaint process and express grievances without fear of recrimination or reprisal. You are encouraged to speak directly to the health care provider involved in your care.
(May karapatan kong magtanong at malaman ang proseso ng pagrereklamo at ipahayag ang mga hinaing nang walang takot sa igaganting-paratang o paghihiganti. lkaw ay hinihikayat na direktang makipag-usap sa health care provider na nangangalaga sa iyo.)
PATIENTS RESPONSIBILITIES
MGA TUNGKULIN NG PASYENTE
As a patient or legal guardian, I shall ensure that I know and understand what my responsibilities are and shall exercise these responsibilities reasonably and responsibly:
(Bilang pasyente o legal na tagapangalaga, ako ay may pananagutang isakatuparan ang lahat ng nakasulat sa ibaba nang may lubos na pangunawa at tuparin ang mga ito ng may kaukulang responsibilidad.)
1. Provide accurate and complete information which the health professionals require pertaining to my health.
(Magbibigay ng wasto at kumpletong impormasyon na kinakailangan ng mga mangagagawang pangkalusugan at ng iba pang kinauukulan.)
2. Ensure that I fully understand all procedures and treatments before deciding on it.
(tiyak at lubos na nauunawaan ang lahat ng pamamaraan, pagsusuri at paggamot na ipinaliwanag ng mga kinauukulan bago magpasyang tanggapin ito.)
3. Accept all the consequences that have been properly explained to me.
(kusang tumatanggap ng lahat na maaaring mangyari sa aking kusang pagpapasya pagkatapos na ito ay maipaliwanag ng lubos ng mga kinauukulan.)
4. Follow the prescribed and agreed treatment plan and conscientiously comply with all instructions for my benefit.
(Susunod sa itinakda at pinagkasunduang pagbibigay lunas at sundin ang lahat ng alituntunin para sa aking kapakanan.)
4. Give consideration for the rights of other patients and healthcare providers by following all hospital rules and regulation concerning ethical and respect to other’s privacy.
(Magbibigay ng pagpapahalaga sa mga karapatan ng kapwa kong pasyente at kanilang tagapangalaga sa pamamagitan ng pagsunod sa lahat ng mga alituntunin ukol sa karapatan ng bawat pasyente.)
5. Inform the attending physician should I desire to seek second opinion or to consult other physician.
(magpapaalam sa kasalukuyang sumusuring doctor kung nais kong humingi ng pangalawang opinyon mula sa ibang manggagamot bago lubusang magpasya sa aking kalagayan.)
6. Ensure the integrity and authenticity of my medical records. I know and understand that any false information is a criminal act under the revised Penal Code.
(maninigurado na totoo at tama ang nakalagay sa aking talaang medical. Lubos kong nauunawaan na ang pagbibigay ng maling impormasyon ay labag sa batas at may karampatang parusa.)
7. Ensure that my financial obligations to my health care are fulfilled/settled (as provided for by the Contract of Confinement).
(maninigurado na tutuparin ang aking pinansyal na obligasyon sa ospital ayon sa kontratang nilagdaan ko.)
8. Fully understand the coverage (Scope and Limitations) of my PhilHealth/medical benefits, if there is any.
(Nakakaunawa ng lubos ng kabuuang benepisyo ng aking Philhealth at iba pang benepisyong medikal, kung mayroon man.)
9. Respect the right for privacy of healthcare provider.
(gagalang sa karapatang pansarilinan ng mga kinauukulan sa ospital.)
- Immediately inform the hospital staff if I believe that any of my rights have been violated. (agarang ipapaalam sa kinauukulan ng ospital kung sakaling may nalabag sa aking karapatan bilang pasyente.)
- Submit grievances to the proper channel provided for by the hospital management and not to resort to unwarranted publicity.(magsusumite ng anumang hinaing sa pamunuan ng ospital upang agarang matugunan ito at iiwasang gumawa ng mga hindi akmang hakbang na makasisira sa imahe ng ospital.)
I. VISITORS
- Official Visiting Hours shall be strictly observed. Maximum of two (2) visitors per patient will be allowed to enter at a time during visiting hours.
- Children below seven (7) years old are not allowed to visit the patients at the Wards.
- Visitors are requested to strictly observe the visiting hours so that the patient can rest comfortably and recover fast.
- ID given to visitors must be worn within the hospital premises. (NO ID, NO ENTRY)
- Free parking at the parking building subject to availability
- Possession of firearms within the premises is strictly forbidden. All firearms must be declared and surrendered to the Security Guard upon entry.
II. VISITING HOURS
- WARDS/MICU/NICU/SICU:10:00 am – 11:30 am; 04:00 pm – 09:00 pm
- PRIVATE ROOMS: 9:00 am to 9:00 pm
III. PATIENT’S WATCHERS
- A Watcher’s Pass is issued nightly and is valid from 9:00 PM to 9:00 AM the following day.
- In private rooms, a maximum of two watchers are allowed.
- In ward areas, only one watcher may stay with the patient at any given time.
- For serious or post-operative cases, watchers should preferably be individuals who can provide appropriate assistance and support to the patient.
- If additional watchers are needed, a waiver must be secured from the Nursing Service Office before requesting a Watcher’s Pass from the Guard on Duty.
- Watchers are not allowed to sleep or sit on vacant ward beds.
IV. LINEN AND OTHER ESSENTIALS
Upon admission, each patient is provided with one bed sheet, one blanket, one under sheet, one gown, and an admission kit. If needed, a pillow, pillowcase, or extra blanket may be requested from the Central Supply Room (CSR) through the Nurse Station for a minimal fee. All issued items will be checked before and after discharge, and any loss or damage will be charged to the patient.
V. USE OF TELEVISION SETS
All Private and Suite rooms are equipped with television sets, which may be used at any time. To maintain a restful environment, patients and watchers are requested to keep the volume at a minimal level. Two remote controls, one for the television and one for the TV box, will be provided by the Transport staff upon admission.
VI. INTERNET ACCESS
Complimentary Wi-Fi access is available for admitted patients and their watchers. The network password may be requested at the nursing station in the respective area of admission.
VII. CALL BUZZER
Call buzzers in Private and Suite rooms are for emergencies or urgent assistance. A Staff Nurse will explain how to use them upon admission. Patients may also use the Nurse’s Station phone in emergencies.
III. PERSONAL BELONGINGS
- Pines City Doctors’ Hospital is not liable for any loss or damage to personal or valuable belongings brought into or kept within the hospital premises by patients or their relatives. Upon entry, all personal items will be inspected by the Security Guard at the entrance. The use of personal electrical appliances such as electric kettles, rice cookers, and similar items will incur additional charges, which will be reflected in the patient’s hospital bill.
- Patients may bring personal effects such as towels, clothes, plates, cups, and a thermos. A pail and water dipper (tabo) are available in the room as hospital property and must not be taken home. All patient belongings will be inspected by the Security Guard at the exit door or upon discharge.
IX. MEAL HOURS
- Food will be served as follows:
- Breakfast 6:30 am to 7:30 am
- Lunch 11:00 am to 12:00 noon
- Dinner 5:00 pm to 6:00 pm
- Cut-off time for meal service of late admission:
- Breakfast 7:00 am
- Lunch 12:30 pm
- Dinner 6:30 pm
- Spoon and fork are included in the Admission Kit provided to each
patient. Food trays will be collected one hour after meal distribution.
To maintain cleanliness and safety, please do not place trays outside
your door or on the floor, and avoid putting personal trash or
belongings in the food tray.
- When food is not consumed/ untouched, please transfer it to your
own food container.
- Requests for extra meals may be requested through the Nurse- on
duty at an extra cost at least two (2) hours before meal distribution.
X. OUT-ON PASS PATIENT
Patients who desire to leave the hospital must secure a written order from the attending Physician.
XI. CATHOLIC MASS SERVICE
A Catholic Mass is held on the first Friday of every month at the PCDH Chapel (Left Wing, 3rd floor PR) from 11:00 AM to 12:00 PM.
XII. SCHEDULE OF ROOM WASTE COLLECTION
- Room cleaning is conducted every morning, with housekeeping staff performing checks both in the morning and afternoon. Waste collection is scheduled from 6:00 AM to 10:00 AM and again from 1:00 PM to 6:00 PM.
- Each hallway is equipped with color-coded trash receptacles to ensure proper waste disposal.
- black for dry waste such as paper, plastic, and cans;
- green for wet waste and other biodegradable materials; and
- yellow for infectious waste.
XIII. OTHERS
- Boiled water is available at the Dietary Department from 6:30 AM to 9:00 AM and from 3:00 PM to 5:00 PM.
- Washing of clothes and baby diapers within the hospital is strictly prohibited.
- Cleanliness must be maintained at all times.
- Smoking is absolutely prohibited within the hospital premises, including by watchers and visitors.
- Requests for a Special Nurse should be coordinated through the Nursing Service Office.
- PhilHealth members and dependents may seek assistance at the PhilHealth Section located at Windows 4 and 5 in the Cashier Lobby.
- For safety, patients and watchers are advised to familiarize themselves with the locator map of hospital exits provided in each room.
- Silence must be observed at all times.
- Patients are required to wear the hospital gown and ID bracelet for proper identification and security.
- Intoxicating drinks such as beer and similar beverages are strictly prohibited within the hospital.
- Requests and release of medical records are processed from Monday to Friday, between 8:00 AM and 4:00 PM, with a scheduled lunch break.
XIV. DISCHARGE/CHECK-OUT
- Before discharge, please settle all bills at the Accounting Office (open daily, 8:00 AM–5:00 PM, no lunch break). Return the Discharge Clearance Form, attached to your statement of account, to the nurse for countersignature. The signed form must be surrendered to the guard upon exit.
- A discharge checklist, completed by the Transport Aid and countersigned by the patient or watcher, is required upon admission and before discharge.
- To help improve our services, please complete the patient satisfaction survey, available from nurses or via the QR code in your room.
XV. DISCHARGE AGAINST MEDICAL ADVICE
Should you wish to leave the Hospital against your Attending Physician’s advice, you will be required to sign a RELEASE from RESPONSIBILITY FORM or the HAMA (Home Against Medical Advice) form.
